Advantages of PBX Systems

A Private Branch Exchange System (PBX), to put it simply, is a private telephone network used within an organization. It has many advantages which enable system users to communicate both internally, within the organization, and externally, with the rest of the world, utilizing a variety of communication channels such ISDN, analog, or Voice over IP.

PBX systems, commonly referred to as PABX, enable an organization to install more phones than actual phone lines (PTSN). Additionally, it offers free calls between customers and offers a number of features, such as:

• Transfer Calls
• Voicemail
• Call Recording
• Interactive Voice Menus (IVRs)
• Call Queues, And many more

Because the phones in traditional PBX systems are proprietary, it was impossible to use them with another system. This results in a system lock-in, and when it does, it implies that the company is committed to using the same system because switching systems would require switching phones, which would be very expensive to do.

When it comes to classic PBX systems, there is also the issue of vendor lock-in, which involves an organization being tied to a single vendor since its phones can only be used with that vendor’s systems, frequently within a certain range of systems.

But as times have changed and technology has advanced significantly, the consumer phone landscape has shifted, ushering in the Open-Standards-Based IP PBX. The purpose of “IP” in the modern day is to enable the delivery of phone calls using an internet connection as the primary means of transportation.

PBX Phone systems can be offered either as hosted or virtual solutions. They can also be offered as on-premises solutions that can be run on the company’s proprietary hardware.

Take a look at our PABX Systems in Johannesburg.

The Greatest Benefits of PBX Systems

Automation

 

One of the many benefits of using a PBX system is that the company no longer needs to hire a receptionist to take and route calls.

Businesses in all sectors have adopted the “Auto Attendant,” which directs callers to dial a certain number for a particular service. Callers may frequently become frustrated by these menus, especially if they are lengthy.

Callers can quickly select an extension number from a vast list of alternatives using PBX Auto Attendants, resulting in quicker routing and fewer irate customers.

 

Image Optimization

 

Customers that frequently deal with features like auto-attendants when calling into large firms, such as utility companies, are likely familiar with the features of an efficient PBX system.

Because they receive the same representation, smaller organizations that install PBX systems can enjoy the same advantages as these more substantial ones. Regardless of the size of the company, it fosters a sense of professionalism and organization.

This will increase the company’s commercial reputation and inspire confidence in clients who would otherwise be wary of doing business with smaller businesses.

 

Free of Maintenance Service

 

Since cloud-based PBX systems don’t need to be installed, they don’t require any extra equipment and won’t take up more space in the office. The requirement for a real PBX box in the office is removed, which eliminates the initial expenditures and additional costs associated with calling a technician or maintenance team.

Another advantage of this is that the organization does not need specialized equipment or maintenance contracts for PBX phone services that can be accessed via the Internet.

 

Advanced Features for Hosted PBX

 

Hosted PBX, another name for cloud-based PBX services, has a number of advantages over traditional PBX systems.

Because mobile devices are linked to the cloud-based system, these extra capabilities make it simpler for employees to access their calls, emails, and other work-related components via their mobile devices.

Employees would need to be rooted in the office in order to answer calls, disseminate information, and oversee operations with traditional methods.

However, with hosted systems, calls will still be routed to employees in the same manner, allowing for greater versatility and flexibility because all networked employees can participate in meetings, calls, and other work-related activities from any location.

However, it should be noted that certain employees may not feel totally at ease using their phones for work-related purposes. This relates to security concerns when staff members could be reluctant to disclose their mobile numbers to clients.

Additionally, staff dislikes having to manage both their personal phone and a company phone, which Hosted PBX can simply fix. These systems divert calls from the business line to a mobile phone, and personnel provides both clients and customers with their office phone numbers.

The PBX system then maps that specific number to the employee’s phone, enabling caller identification without the employee’s number being disclosed.

 

Improved internal communications

 

Calls made by employees to other numbers within their firm are forwarded through the exchange of the local phone carrier. This implies that a call may be charged as it travels from one employee’s phone to the local phone company’s exchange and back to the other employee’s line.

The call can be routed internally and directly through the building thanks to the PBX system. The management of a traditional phone system would be complicated and expensive, but the PBX system provides businesses of all sizes with an efficient and affordable alternative.

 

Connectivity to the Internet

 

The PBX system’s ability to connect to the Internet is one of its best developments. Voice Over Internet Protocol, or VoIP, is a method that allows for the transmission of calls.

In an Internet-connected system, incoming calls travel through the VoIP phone handsets instead of traditional phone networks, and vice versa.

This reduces the cost of paying phone bills as well as many other expenses associated with traditional systems.