FAQ

What is a MFP?

multifunction printer (MFP) is a device that consolidates the functionality of a printer, copier, scanner and/or fax into one machine. Multifunction printers are a common choice for budget-minded businesses that want to consolidate assets, reduce costs and improve workflow.

How do I set Windows 10 to run "Scan To Shared Folder"?

For “Scan To Shared Folder”, the device logs into the computer and transfers the data. Caution Use a computer with a name comprising one-byte characters as the destination to send/save scanned data. If two-byte characters are included in the computer name, an error may occur… Give Toshiba Tech a call to assist you if you can’t come right.

I want to run "Scan To Shared Folder" in Windows, how does it work?

With “Scan To Shared Folder”, you can send/save images scanned by the device to a “shared folder” on a networked computer. Caution Use a computer with a name comprising one-byte characters as the destination to send/save scanned data.

How do I set "Scan To E-mail"?

To use “Scan To E-mail”, you need to register the setting information of the e-mail you wish to use with this device in advance. The e-mail address or mail server to be used as the destination of the device is registered, but the setup may vary with your e-mail service provider… Give Toshiba Tech a call to assist you if need be.

What do I need to look at when looking for a printer or copier for my office?

Understand what you need the multifunction printer to do for you and your end users. Beyond printing and copying, how do you want to use the multifunction printer to help manage documents, reduce paper, simplify workflow, scan to the cloud, work remotely, etc.? How many copy, print, fax, scan and email jobs will you run each day? How many users will share the device? Will you need it to be colour capable? Wireless? Mobile- and cloud-connected? There are a number of requirements to consider. Get in touch with one of Toshiba Tech Print Technology Specialists and we will assist you with your needs and exceed your expectations.

How will I know the total cost of ownership of my printer?

When evaluating a multifunction printer, beware of looking only at the cost of the initial hardware. There are a number of other factors to consider, including the cost of supplies, services, interest. Once ink costs are taken into consideration, inkjet multifunction printers, initially perceived as being low-cost, often turn out to have an equivalent or higher TCO than the better-performing laser multifunction printers. TCO can also increase significantly for devices that are hard to use and maintain, unreliable, or lack the features and capability to efficiently and effectively produce the results you need.

Your multifunction printer can become a useful asset in managing and controlling costs for printing and imaging, and can also add new capabilities to your organization if you choose wisely. Consider how multifunction printers can address total cost of ownership for printing and imaging assets, better consolidate and improve management of resources across the organization, and improve business process efficiency. A MFP is designed for office use and functionality required in most businesses with ease of use and low running costs. Functionality out does any INK jet machine.

What should I consider when choosing the right vendor?

Consider the vendor’s commitment to providing robust device and fleet management tools and utilities. This is something you may want now or in the future. Look for device relationship management software that optimizes the multifunction printer’s availability and uptime. Does the vendor provide superior response time and provide consistent quality of service? You want to trust your multifunction printer will stay up and running to ensure you have an efficient and productive office.

The more sophisticated multifunction printers let you not only manage fleets but also information. With the right tools built in, such as integration with Managed Print Services, your MFP becomes the hub of your document environment. It can automate business processes, optimize device management remotely, and assist your help desk with built-in tools. An app-connected interface opens a gateway of future possibilities for device, and document, management as well.

Look into the current support offerings and references that the Vendor should have. Go in depth and make sure you understand that its not just a sales pitch you are getting, but rather the after sales support you require for your business.

Make sure there are additional warranties in place and possible loan machines at no charge.

PRINT

I am getting a "Toner Near Empty" message. Should I replace the toner cartridge?

It is important NOT to replace the toner at this point.
A “Toner Near Empty” message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine.
The “Toner Near Empty” alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as ECC CLOUD

Can I swap toner cartridges between same model devices?

It is NOT recommended to swap empty or near-empty toner cartridges between devices.
Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as ECC CLOUD

How can I print from my Tablet or Smartphone?

There are several ways to print using a mobile device such as a tablet or smartphone. For the listed methods of mobile printing below, your device will need to be connected to the same network as the MFD you are printing to.

e-BRIDGE Print and Capture App (iOS and Android)

This application is developed by Toshiba. It supports authentication, department codes, project code and various print options such as stapling. The application also integrates with Re-Rite (OCR software that runs on your server) to use OCR to output an editable or searchable format (DOCX, XLSX, Searchable PDF).

Files must be opened within the App to be printed. Printing from other applications such as an image viewer or web browser is not supported.

AirPrint (Apple iOS)

AirPrint is a mobile printing solution included with the Apple iOS v4.2 and later mobile operating systems. If you have a supported MFD Model AirPrint will need to be enabled to be discovered by your device.

Mopria (Android)

Mopria is a set of standards that enable printing from an Android mobile device to printers from different manufacturers or brands. The first execution of the standard has been for Google’s Android operating system (4.4 or later).

Mopria does not support some functions such as stapling, department codes or authentication. It has limited print options.

These printing options are only supported on the following models.

Colour Mono
e-STUDIO2500AC e-STUDIO5008A
e-STUDIO2000AC e-STUDIO4508A
e-STUDIO2500AC e-STUDIO3508A
e-STUDIO4505AC e-STUDIO3008A
e-STUDIO3505AC e-STUDIO2508A
e-STUDIO3005AC e-STUDIO2008A
e-STUDIO2505AC e-STUDIO4508A
e-STUDIO5005AC e-STUDIO3508A
e-STUDIO7506AC e-STUDIO3008A
e-STUDIO6506AC e-STUDIO2508A
e-STUDIO5506AC e-STUDIO2008A
e-STUDIO407CS e-STUDIO5008A
e-STUDIO347CS e-STUDIO7508A
e-STUDIO2550C e-STUDIO6508A
e-STUDIO2050C e-STUDIO5508A
e-STUDIO5055C e-STUDIO8508A
e-STUDIO4555C e-STUDIO457
e-STUDIO3555C e-STUDIO357
e-STUDIO3055C e-STUDIO307
e-STUDIO2555C e-STUDIO257
e-STUDIO5560C e-STUDIO507
e-STUDIO6570C e-STUDIO477S
e-STUDIO6560C e-STUDIO527S
e-STUDIO2051C e-STUDIO307LP
e-STUDIO507
e-STUDIO457
e-STUDIO357
e-STUDIO307
e-STUDIO257
e-STUDIO507
e-STUDIO857
e-STUDIO757
e-STUDIO657
e-STUDIO557
e-STUDIO307LP


When should I replace the toner cartridges on my device?

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a “Toner Empty” message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.

Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications such as ECC CLOUD.

What is TopAccess?

TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

–       Web Browser

Type the MFD IP address into the Web Browser (Internet Explorer is recommended).

–       From the Driver

The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.


Steps:

  • Navigate to “Devices and Printers”
  • Right click on the target MFD print queue and select “Printing Preferences”
  • Click the “Others” tab
  • Click the TopAccess Link

SCAN

How do I access the files scanned to the MFD local file share?

To access files stored on the MFD hard drive you will need to know the IP address of the MFD.

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’

The IP address will be displayed.

Follow the instructions based on your operating system. In the examples, the MFD IP address used is 192.168.1.10. When following the steps, replace this with your MFD IP address

Windows:

  1. Click on ‘Start’ or the
  2. Type \\192.168.1.10 and press ‘Enter’
  3. Double click on the folder called ‘file_share’ to access the files, or right click on the folder and select ‘map network drive’ to have a permanent link

Apple Mac OS X:

  1. Open ‘Finder’
  2. Click ‘Go’
  3. Select ‘Connect to Server…’
  4. Enter ‘smb://192.168.1.10/file_share’
  5. Press ‘Connect’ (click the ‘+’ to save it as a favourite server)
  6. The files stored on the MFD hard drive will be displayed

Why is there lines appearing on copies or scans when I use the Document Feeder?

This occurs when the slit glass is not clean. When you lift the Document feeder there are two pieces of glass –  a large and a small. The smaller narrow piece of glass is referred to as the slit glass.

Cleaning the slit glass with a lint-free cloth will resolve the issue of lines on copies or scans.

What do the scan to email error codes mean?

When troubleshooting a scan to email issue, an error code such as 2503 can be treated as an SMTP error 5.0.3.

If the error code as a letter such as 2C14, the error is generated by the MFD and is usually displayed before the email has been sent.

SMTP Error Codes (MFD has successfully contacted the Mail server and the Mail server has returned an error code)

Error Code Meaning
2500 HOST NAME error: Destination mail address error
2501 HOST NAME error: Syntax error in parameters or arguments
In TopAccess:
Confirm that SMTP client is configured with a valid username and password.
Confirm that TCP/IP Host name matches the DDNS host name
2503 Destination mail address error
2504 Destination mail address error
This is a general error and the reason can vary. Some reasons are:
- Authentication may be required. Enter authentication details or setup a relay on your Mail server
- Authenticated user doesn’t have permission to send on behalf of the from address
HOST NAME error : Command parameter not implemented
In TopAccess:
Confirm that host name in DDNS is correct
2550 Destination mail address error
This is a general error and the reason can vary. Some reasons are:
- Authentication may be required. Enter authentication details or setup a relay on your Mail server
- Authenticated user doesn’t have permission to send on behalf of the from address
- Mail server rejects emails that have come from an IP address is used in the “helo” string
2551 Destination mail address error
SMTP authentication is required
2552 Terminal/Destination mail address error
The email message exceeds the maximum size permitted. Change the setting on the mail server or try scanning at a lower resolution.
2553 Destination mail address error
Confirm the email address is correct.
Confirm the authentication settings are correct, or configure authentication

MFD Scan to Email error codes

Error Code Meaning
2C6C Invalid address
Confirm the email address is correct. Try adding it to the address book first and then select it when scanning.
2C66 Server Timeout Error.
Confirm DNS settings are correct and the DNS function is working correctly.
2C69 Can’t connect to SMTP server
Can't establish an SMTP connection with the entered address
Confirm the Mail server settings are correct. If using the name of a mail server, ensure DNS settings have been configured through TopAccess.
Confirm the Port setting is correct.
2C71 Failed SMTP Authentication
Confirm the username and password configured for authentication is correct.
Confirm the account used for authentication can send on behalf of the configured from address.
2C10 System Access Abnormality
This can be caused by an incorrect network configuration – specifically the MTU.
For further information, please contact your local Toshiba Dealer.


EMAIL

How do I configure Scan to Email?

Scan to email is configured through TopAccess.

To configure scan to email you will need to know the settings for your Mail server such as:

  • IP address
  • Port
  • The email address that emails will be sent from
  • Credentials (username and password) to send using the email address if authentication is required.

Please refer to the guide on setting up Scan to Email using Gmail.

What is TOPACCESS?

TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

–       Web Browser

Type the MFD IP address into the Web Browser (Internet Explorer is recommended).

–       From the Driver

The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.

Steps:

  1. Navigate to “Devices and Printers”
  2. Right click on the target MFD print queue and select “Printing Preferences”
  3. Click the “Others” tab
  4. Click the TopAccess Link

NETWORK

How do I access the files scanned to the MFD local file share?

To access files stored on the MFD hard drive you will need to know the IP address of the MFD.

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’

The IP address will be displayed.

Follow the instructions based on your operating system. In the examples, the MFD IP address used is 192.168.1.10. When following the steps, replace this with your MFD IP address

Windows:

  1. Click on ‘Start’ or the
  2. Type \\192.168.1.10 and press ‘Enter’
  3. Double click on the folder called ‘file_share’ to access the files, or right click on the folder and select ‘map network drive’ to have a permanent link

Apple Mac OS X:

  1. Open ‘Finder’
  2. Click ‘Go’
  3. Select ‘Connect to Server…’
  4. Enter ‘smb://192.168.1.10/file_share’
  5. Press ‘Connect’ (click the ‘+’ to save it as a favourite server)
  6. The files stored on the MFD hard drive will be displayed

How do I find the IP address of my MFD?

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’
  6. The IP address will be displayed.

How do I MFD address book?

The address book can be modified from TopAccess using a computer or from walk up.

Managing the Address Book from TopAccess:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Registration’
  4. Click on ‘Address Book’
  5. Click ‘Add Address’ to create an entry or click on the text of an existing entry to modify it.

Managing the Address Book from Walkup:

  1. Press ‘User Functions’
  2. Press ‘Address’

To add an address:

  1. Press on a blank space to highlight it
  2. Press ‘Entry’
  3. Press on a section to enter data. Minimum information is ‘First name’ and ‘email’ or ‘fax’ or both
  4. Press ‘Ok’

To Edit an address:

  • Select the address and press ‘edit’

The process may vary slightly based on the model of MFD

How can I print from my Tablet or Smartphone?

There are several ways to print using a mobile device such as a tablet or smartphone. For the listed methods of mobile printing below, your device will need to be connected to the same network as the MFD you are printing to.

e-BRIDGE Print and Capture App (iOS and Android)

This application is developed by Toshiba. It supports authentication, department codes, project code and various print options such as stapling. The application also integrates with Re-Rite (OCR software that runs on your server) to use OCR to output an editable or searchable format (DOCX, XLSX, Searchable PDF).

Files must be opened within the App to be printed. Printing from other applications such as an image viewer or web browser is not supported.

AirPrint (Apple iOS)

AirPrint is a mobile printing solution included with the Apple iOS v4.2 and later mobile operating systems. If you have a supported MFD Model AirPrint will need to be enabled to be discovered by your device.

Mopria (Android)

Mopria is a set of standards that enable printing from an Android mobile device to printers from different manufacturers or brands. The first execution of the standard has been for Google’s Android operating system (4.4 or later).

Mopria does not support some functions such as stapling, department codes or authentication. It has limited print options.

These printing options are only supported on the following models.

Colour Mono
e-STUDIO2500AC e-STUDIO5008A
e-STUDIO2000AC e-STUDIO4508A
e-STUDIO2500AC e-STUDIO3508A
e-STUDIO4505AC e-STUDIO3008A
e-STUDIO3505AC e-STUDIO2508A
e-STUDIO3005AC e-STUDIO2008A
e-STUDIO2505AC e-STUDIO4508A
e-STUDIO5005AC e-STUDIO3508A
e-STUDIO7506AC e-STUDIO3008A
e-STUDIO6506AC e-STUDIO2508A
e-STUDIO5506AC e-STUDIO2008A
e-STUDIO407CS e-STUDIO5008A
e-STUDIO347CS e-STUDIO7508A
e-STUDIO2550C e-STUDIO6508A
e-STUDIO2050C e-STUDIO5508A
e-STUDIO5055C e-STUDIO8508A
e-STUDIO4555C e-STUDIO457
e-STUDIO3555C e-STUDIO357
e-STUDIO3055C e-STUDIO307
e-STUDIO2555C e-STUDIO257
e-STUDIO5560C e-STUDIO507
e-STUDIO6570C e-STUDIO477S
e-STUDIO6560C e-STUDIO527S
e-STUDIO2051C e-STUDIO307LP
e-STUDIO507
e-STUDIO457
e-STUDIO357
e-STUDIO307
e-STUDIO257
e-STUDIO507
e-STUDIO857
e-STUDIO757
e-STUDIO657
e-STUDIO557
e-STUDIO307LP


What is the default password for my device?

The default password is ‘123456’.

On some printers, the password will be ‘aaaaaa’.

If either of these passwords don’t, work it means that it has been changed and you should contact your IT support or your local Toshiba dealer.

What is TopAccess?

TopAccess is the web interface that allows a user to check the MFD status, modify the address book and change MFD settings. Accessing TopAccess

There are two ways to open TopAccess:

–       Web Browser

Type the MFP IP Address into the Web Browser (Internet Explorer is recommended).

–       From the Driver

The Universal drivers for Windows system have a link to TopAccess. Clicking the link will open   TopAccess in the Windows system default browser.

Steps:

  1. Navigate to “Devices and Printers”
  2. Right click on the target MFD print queue and select “Printing Preferences”
  3. Click the “Others” tab
  4. Click the TopAccess Link

COPY

I am getting a "Toner Near Empty" message. Should I replace the toner cartridge?

It is important NOT to replace the toner at this point.

A “Toner Near Empty” message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine.

The “Toner Near Empty” alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as ECC CLOUD.

Why is there lines appearing on copies or scans when I use the Document Feeder?

This occurs when the slit glass is not clean. When you lift the Document feeder there are two pieces of glass –  a large and a small. The smaller narrow piece of glass is referred to as the slit glass.

Cleaning the slit glass with a lint-free cloth will resolve the issue of lines on copies or scans.

Can I swap toner cartridges between same model devices?

It is NOT recommended to swap empty or near-empty toner cartridges between devices.

Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as ECC CLOUD.

Where can I find the specifications of my MFD?

The MFD specifications such as supported paper types, continuous copy speed and the equipment size can be found in the Quick Start Guide. Other specification guides can be found by searching the knowledge base and selecting “MFD Guides” as the content type.

When should I replace the toner cartridges on my device?

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a “Toner Empty” message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.

How can I get notified of events on the MFD?

There are several ways to monitor the MFD status. Listed below are some ways this can be done.

TopAccess Device screen

When navigating to TopAccess the Device information is displayed. If authentication is turned on, this is displayed after logging in.

This page gives a snapshot of the device, such as:

  • Network information (Serial Number, MAC address, Model etc)
  • Installed options (Finisher, Hole punch, Fax)
  • Toner Levels
  • Drawer configuration and remaining paper levels

Any messages, such as Toner low, waste toner cartridge needs replacing, paper empty will be displayed on this screen.

 

Email Notifications

  • Notifications can be configured for certain events, such as:
  • Drawer out of paper
  • Door/drawer open
  • Waste toner container full
  • Toner Empty
  • Paper Jam
  • Received Fax

For this function to work, the “Scan to email” function must be setup and working. Instructions on setting this up can be found here.

To setup Email notifications:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Administration’
  4. Enter the username and password (Admin / 123456)
  5. Click on ‘Maintenance’
  6. Click on ‘ Notification’
  7. Under Email Setting, select the check box next to “Notify Administrator at Email Address 1” and enter the email address
  8. Select the items to receive notifications for
  9. Click Save

What do the scan to email error codes mean?

When troubleshooting a scan to email issue, an error code such as 2503 can be treated as an SMTP error 5.0.3.

If the error code as a letter such as 2C14, the error is generated by the MFD and is usually displayed before the email has been sent.

SMTP Error Codes (MFD has successfully contacted the Mail server and the Mail server has returned an error code)

Error Code Meaning
2500 HOST NAME error: Destination mail address error
2501 HOST NAME error: Syntax error in parameters or arguments
In TopAccess:
Confirm that SMTP client is configured with a valid username and password.
Confirm that TCP/IP Host name matches the DDNS host name
2503 Destination mail address error
2504 HOST NAME error: Command parameter not implemented
In TopAccess:
Confirm that host name in DDNS is correct
2550 Destination mail address error
This is a general error and the reason can vary. Some reasons are:
- Authentication may be required. Enter authentication details or setup a relay on your Mail server
- Authenticated user doesn’t have permission to send on behalf of the from address
- Mail server rejects emails that have come from an IP address is used in the “helo” string
2551 Destination mail address error
SMTP authentication is required
2552 Terminal/Destination mail address error
The email message exceeds the maximum size permitted. Change the setting on the mail server or try scanning at a lower resolution.
2553 Destination mail address error
Confirm the email address is correct.
Confirm the authentication settings are correct, or configure authentication

MFD Scan to Email error codes

Error Code Meaning
2C6C Invalid address
Confirm the email address is correct. Try adding it to the address book first and then select it when scanning.
2C66 Server Timeout Error.
Confirm DNS settings are correct and the DNS function is working correctly.
2C69 Can’t connect to SMTP server
Can't establish an SMTP connection with the entered address
Confirm the Mail server settings are correct. If using the name of a mail server, ensure DNS settings have been configured through TopAccess.
Confirm the Port setting is correct.
2C71 Failed SMTP Authentication
Confirm the username and password configured for authentication is correct.
Confirm the account used for authentication can send on behalf of the configured from address.
2C10 System Access Abnormality
This can be caused by an incorrect network configuration – specifically the MTU.
For further information, please contact your local Toshiba Dealer.

How do I configure Scan to Email?

 

Scan to email is configured through TopAccess.

 

  • To configure scan to email you will need to know the settings for your Mail server such as:
  • IP address
  • Port
  • The email address that emails will be sent from
  • Credentials (username and password) to send using the email address if authentication is required.
  • Please refer to the guide on setting up Scan to Email using Gmail.

ADMIN

How do I clear a message on the MFD screen?

Messages can be cleared by pressing ‘Function Clear’ twice in quick succession. This will clear messages such as “Scan to email was unsuccessful” or “Power Failure”.

What does "Call for Service" with a CD70 or CD71 message mean?

These messages refer to the waste toner bottle. It would need to be shaken to level the amount of toner, or need replacing.

How do I find the IP address of my MFD?

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’
  6. The IP address will be displayed.

How do I manage the MFD address book?

The address book can be modified from TopAccess using a computer or from walk up.

Managing the Address Book from TopAccess:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Registration’
  4. Click on ‘Address Book’
  5. Click ‘Add Address’ to create an entry or click on the text of an existing entry to modify it.

Managing the Address Book from Walkup:

  1. Press ‘User Functions’
  2. Press ‘Address’

To add an address:

  1. Press on a blank space to highlight it
  2. Press ‘Entry’
  3. Press on a section to enter data. Minimum information is ‘First name’ and ‘email’ or ‘fax’ or both
  4. Press ‘Ok’

To Edit an address:

  1. Select the address and press ‘edit’
  2. The process may vary slightly based on the model of MFD

Why does my MFD say 'Interrupt' when there are no jobs waiting?

This is due to the ‘Interrupt’ button being pressed. To return the MFD to a normal state, press the ‘Interrupt’ button again.

What should I do when my MFD displays "Call for Service"?

Switch the MFD off and check for any paper jams. Also, open and close any covers to reset the sensors

How can I get notified of events on the MFD?

There are several ways to monitor the MFD status. Listed below are some ways this can be done.

TopAccess Device screen

When navigating to TopAccess the Device information is displayed. If authentication is turned on, this is displayed after logging in.

This page gives a snapshot of the device, such as:

  • Network information (Serial Number, MAC address, Model etc)
  • Installed options (Finisher, Hole punch, Fax)
  • Toner Levels
  • Drawer configuration and remaining paper levels

Any messages, such as Toner low, waste toner cartridge needs replacing, paper empty will be displayed on this screen.

Email Notifications

Notifications can be configured for certain events, such as:

  • Drawer out of paper
  • Door/drawer open
  • Waste toner container full
  • Toner Empty
  • Paper Jam
  • Received Fax

For this function to work, the “Scan to email” function must be setup and working. Instructions on setting this up can be found here.

To setup Email notifications:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Administration’
  4. Enter the username and password (Admin / 123456)
  5. Click on ‘Maintenance’
  6. Click on ‘ Notification’
  7. Under Email Setting, select the checkbox next to “Notify Administrator at Email Address 1” and enter the email address
  8. Select the items to receive notifications for
  9. Click Save